Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience online through Artificial Intelligence-powered technology that helps businesses increase the efficiency of its customer service, call centers, e-Commerce, FAQs and social media platforms. Support services such as dynamic FAQs,knowledge management and virtual assistants improve business website searches, customer self-service, and e-Commerce conversions.
With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to its customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, Farmers Insurance, CA Technologies and Schlage Locks.
Founded in 2005, Inbenta is headquartered in San Mateo, California with offices in Spain, France, Brazil, Mexico, Singapore, Chile, and Amsterdam. Learn more at www.Inbenta.com.